This is our privacy policy for you to understand how we process your personal data at:
Smoky Joe’s Clothing, Inc.
4000 W. Montrose Ave., #73
Chicago, IL 60641
info@smokyjoesclothing.com
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited, the indication that you logged in.
We do that to:
- Remember who you are after you log in so that you do not need to authenticate at each click
- Monitor that our website is running with the high performance
- Let you browse between products without having to start back from the home page at each click
- Remember if you put something in your shopping cart before you decide to checkout
- Control that your data is processed securely
We call the information mentioned above “essential information” and we collect it through cookies. Cookies are small text files that most websites use. A website places a cookies on the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating our site.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
Accounts
You can sign up for an account if you like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all your information over again—you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. Also, we allow you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the top of the privacy policy.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you an opportunity to opt-out. Your privacy means a lot to us and we will stop sending you communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with others. We kindly ask that you allow us to correct any complaint that arises as customer satisfaction is our number one goal.
Personalization
We use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a “beacon,” that we allow you to block. https://smokyjoesclothing.com/privacy-policy. Additionally, we may use your information based on your interest in our company by sending you a newsletter.
Other uses of personal data
We store first names, last names, email addresses, social IDs, store order information (store customer ID, product, quantity, price), and location information associated with the experiences that we collect. We store this information in able to provide our core services to our customers. We do not sell or transmit any of this data to partners or other 3rd parties outside the need to provide Rivet Works’ core services, and such partners are GDPR compliant as well. Our data stores are hosted on Amazon Web Services (SOCS-compliant data center), but the data is not directly shared with Amazon. We have appropriate security protocols and processes to manage data and have a Chief Data Protection Officer overseeing our compliance in this regard. Further, our system requests explicit consent from all submitters where such consent is recorded and available for audit if the need arises. If you wish to have your information hard deleted, please contact us at: steve@smokyjoesclothing.com
How do we process your information?
We use an external provider to run our store, BigCommerce.com. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the privacy shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services.
For example:
- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), therefore we use PayPal, Apple Pay and Amazon Pay and all major credit card companies that are accredited companies to securely process your credit card information.
- Shipping: We integrate with UPS, FedEx, DHL, USPS shipping companies to fulfill your orders.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be happy to help.
How long we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations such as fraud detection or tax records.
Who can you reach out to for privacy matters?
You can contact our Data Protection Officer, Steve Omans at steve@smokyjoesclothing.com Our physical mailing address is: Smoky Joe’s Clothing 4000 W. Montrose Ave., #73, Chicago, IL 60641
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority. Contact our security team: 1.888.699.8911 or support@bigcommerce.com
Any Update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page, smokyjoesclothing.com so it will be visible as you enter our store.